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Knowledge base

Help center

Complete FAQ for China vehicle export: purchase, payment, inspection, shipping, customs, new cars, and after-sales support.

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xiaotuAuto Help Center is a structured knowledge base for international buyers sourcing used and new vehicles from China. Each answer covers a specific step in the export journey ? from stock selection and Incoterms to PDI, documentation, ocean/rail freight, and destination handover. Use search or browse by topic; share individual FAQ links with your team or AI assistants.

General

3 questions

What is HainaAuto?
HainaAuto is a licensed used and new vehicle export platform based in China. We connect international buyers with inspected vehicles and coordinate export documentation, logistics, and delivery support.
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Who can buy through HainaAuto?
Overseas dealers, traders, and procurement teams can source vehicles with our team. Individual buyers may also inquire depending on destination regulations — contact us with your market and we will advise.
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Which markets do you serve?
We regularly support exports toward Central Asia, Russia, the Middle East, Africa, South America, and other regions. Routing and compliance depend on destination rules; our team confirms feasibility per order.
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Ordering & payment

3 questions

How do I reserve or purchase a vehicle?
Browse the vehicle market, note the stock ID or link, then contact us via email, WhatsApp, or Telegram. We confirm availability, specification, and export terms before issuing a proforma invoice (PI).
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What payment methods are supported?
Typical settlements include T/T (telegraphic transfer) and, where agreed, L/C or other structured payment flows. Currency and milestones are defined in the contract — we do not recommend informal transfers to unknown accounts.
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Is the listed price final?
Listings usually show vehicle price in CNY (or converted display). FOB, ocean/rail freight, insurance, destination duties, and local fees are quoted separately based on Incoterms and routing.
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Inspection & vehicle condition

3 questions

Can I inspect a car before purchase?
Yes. We can arrange third-party or on-site inspections so you receive a structured report (exterior, interior, mechanical, and key electronics). This helps reduce risk when importing used vehicles from China.
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What is PDI?
PDI (Pre-Delivery Inspection) is our standardized check before shipment — covering hundreds of points including cosmetic condition, fluids, tires, warning lights, and charging/accessories for EVs where applicable.
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Do you guarantee mileage or accident history?
We work to verify information and support inspection reports, but buyers should rely on agreed inspection scope and contractual terms. Always review the report and title/export paperwork for your destination.
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Shipping & customs

3 questions

What transport modes are available ?
Depending on destination, we coordinate RORO, container, rail, or road legs (e.g. Central Asia). Partners include major ocean lines and rail operators; routing is quoted per shipment.
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Who handles export and import customs?
We support Chinese export declaration and permit workflows. Destination clearance may involve your local broker or our partners under terms such as CIP or DDP as agreed in the contract.
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How long does shipping take?
Transit time varies by mode and port congestion. After booking, we provide milestone updates from yard release through departure and arrival at destination hub.
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Account & support

2 questions

How do I get help after reading this page?
Use the contact block on this page or the footer: hotline, business email, WhatsApp, Telegram, or WeChat QR. Please include vehicle link, destination country, and preferred Incoterm for faster replies.
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Do you offer after-sales or parts support?
Depending on the program and destination, we can assist with documentation, spare parts coordination, or referrals to local partners. Scope is agreed per project.
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Still need help?

Our export desk replies within 24 hours on business days.

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